If your account has been suspended, it means we have detected something that goes against Bump’s Community Guidelines or Terms of Service. We take this seriously to help keep Bump safe, respectful, and fun for everyone.
Common reasons for suspension
Sending friend requests to people you don’t know in real life
Your location - and the location of others - is sensitive. Bump is built for real-life friendships, so it's important to only connect with people you genuinely know.
Sending too many friend requests in a short time
Mass-adding can be flagged as suspicious or spammy.
Inappropriate or harmful content
This includes offensive names, photos, or messages.
Bullying, harassment, or harmful conduct
Threats, harassment, or impersonating others is not allowed.
Violating age requirements
Users must meet the minimum age set by local laws and our policies.
Any behavior that seems unsafe or suspicious
If something makes us uneasy or seems off, we may take action. Our main priority is keeping the Bump community safe. We’re always reviewing and updating our policies to protect everyone.
What should I do now?
If you believe your account was suspended by mistake, we’d love to take another look. Please contact us at [email protected] and include:
Your phone number (with country code)
The name you used on your account
A short explanation of what happened
Our team will get back to you as soon as possible 💛