User safety is a top priority for us, and we take action on accounts that we believe may have violated our community guidelines. To avoid restrictions, please always follow these guidelines when using the app.
If you think your account was sanctioned by mistake, you can ask for a review
Email [email protected]
Include: your first name, last name, and phone number (with the country code)
Share why you believe the sanction was incorrectly applied
A few things to keep in mind
Some sanctions are automatic. For example, when our system detects behavior that breaks our guidelines (like sending too many friend requests).
All appeal requests are reviewed manually, but we can't guarantee the sanction will be lifted before it ends.
Once a sanction ends, we recommend taking it easy when sending friend requests to avoid triggering another one.
If your account is reinstated, either after an appeal or once the sanction ends, all your data will be restored, including your friends, scratch map, and other saved info. The only exception is any content that directly led to the sanction being applied.
In some cases, if your appeal is successful, certain content may still be removed as part of the reinstatement process.
If your appeal is rejected, the restriction will remain active until its original end date.