The safety of our users is extremely important to us. So is protecting their data. Therefore, amo cooperates with law enforcement authorities when contacted, ensuring that user data is only disclosed in response to valid and lawful requests.
These guidelines are intended for law enforcement authorities seeking user information in connection with an investigation.
These guidelines are written in English. If a translated version differs, the English version will prevail. Requests may be submitted in English or French.
Legal process and requirements
amo assesses each request on a case-by-case basis and provides information solely in accordance with amo's Terms of Use, Privacy Policy and applicable law.
Requests from French authorities. amo accepts requests from French law enforcement and judicial authorities issued in accordance with French law.
Requests from authorities of other EU Member States. amo processes requests issued by law enforcement or judicial authorities of another EU Member State where they are transmitted through the applicable EU cooperation instruments. Requests that follow the format required by Article 10 of the Digital Services Act will be acknowledged in accordance with that provision. Acknowledgment does not constitute a decision to produce data, which is assessed separately against the applicable legal regime.
Requests from non-EU authorities. Requests from third-country authorities must be transmitted through mutual legal assistance mechanisms or other applicable international instruments. Direct requests that are not channelled through such an instrument will not be executed.
Submitting a law enforcement request
Law enforcement requests must be submitted via:
Email: [email protected]
To be processed, requests must meet the following requirements:
Originate from an official law enforcement email address.
Be addressed to amo.
Be sent on official law enforcement letterhead in a non-editable format (e.g., PDF).
Clearly describe the relationship between the requested information and the investigation.
Be specific and narrowly tailored. Overly broad or vague requests cannot be processed.
Include the amo username and phone number (with country code) associated with the account. If unavailable, provide any other identifying information (e.g., profile page screenshots). If we cannot identify the account, amo may not be able to respond.
Specify the information sought so that we can process the request efficiently.
Emergency Disclosure Requests
If there’s a situation involving imminent risk of death or serious bodily harm, please contact your local law enforcement authority immediately.
In urgent cases, amo may voluntarily disclose account information in response to a valid emergency disclosure request where amo has a good faith belief that the disclosure is necessary to prevent imminent risk of death or serious bodily harm to a person, and in accordance with applicable law. Each request is evaluated case-by-case.
An emergency disclosure request must include:
A clear statement that it is an Emergency Disclosure Request. Please include this in the subject if contacting us via email.
The identity of the individual at risk.
The nature of the emergency (e.g., suicide threat, terrorist attack, bomb threat).
The username, phone number and relevant account details to help us identify the account.
The specific information requested and why it is necessary to prevent harm.
The signature and contact details of the submitting law enforcement officer.
Any additional relevant context or details.
User notification
For orders to provide information issued by authorities of an EU Member State, amo notifies the recipient of the service of the order and the effect given to it, in accordance with Article 10(5) of the Digital Services Act. Such notification includes a statement of reasons and information on available redress mechanisms. For requests from authorities of third countries, amo applies an equivalent notification policy on a voluntary basis.
Notification may be delayed or withheld where:
Notification is prohibited by law or by a valid judicial order.
The requesting authority provides a specific and reasoned indication that notification would prejudice the investigation, and amo considers that indication substantiated.
Notification would create a risk of imminent threat or harm to life or physical safety.
Preservation requests
amo accepts requests to preserve records that may constitute relevant evidence in legal proceedings. Preservation works as follows:
Information may be preserved for up to 90 days pending receipt of valid legal process.
No user data will be produced without a valid legal process.
Requests must:
Be signed by the requesting official.
Include a valid official return email address.
Be sent on official law enforcement letterhead in a non-editable format.
Include the username and phone number (or other identifying information) and details such as date/time of activity to help us preserve the correct data.
Cost reimbursement
Where permitted by applicable law, amo may seek reimbursement for costs associated with producing information in response to legal process.